5 The LCM Group is an impressive company located in the Northwest of England and boasts services inclusive of the design, building, and maintenance of commercial properties and complexes nationwide across the UK. The company services all sectors, but particularly noteworthy is the work carried out for the Arch Co, Spamedica, Biffa, AH Pharmaceuticals, NHS, Salvation Army, YMCA etc. With foundations dating back more than fifty years, the company possesses long-standing strategic relationships with an array of high-profile companies. Through the offering of innovative solutions, the safest working methods, and tried and tested managerial strategies, value is assured through a combination of technical excellence and an unwavering commitment to service. We speak with Marketing Director Alexander Livesey to learn more about the company’s dedication to providing innovative and excellent solutions. LCM’s multi-disciplined design, building, and maintenance services are complemented by the added advantage of a specific projects division, a team which delivers a complete 360-degree range of services. This extensive array is in turn supported by an impressive CRM (Customer Relationship Management) platform, which provides clients with a comprehensive written and photographic audit trail, in addition to real-time information. As far as possible, LCM is determined not to use outside subcontractors, with a drive to deliver only the highest calibre of workmanship to its clients, as well as excellence and value across the board. It is this comprehensive host of services provided by the company which serves to set it apart from competitors and position it at the forefront of the industry. By acting as a one-stop shop solution for every aspect of property maintenance and project-based work, the team can cater to any number of demands and tackle challenges big or small. Through LCM’s design and build division, refurbishment projects through to base builds of up to £5 million can be carried out with the highest quality finishes, with refurbishments, fit-outs, and shopfitting all being offered in addition. With impressive offerings and a stellar track record, The LCM Group boasts an extensive client portfolio inclusive of large national and international Blue-Chip organisations, as well possessing a wealth of experience working directly with a significant number of smaller companies. LCM’s mission statement is, “to exceed our clients’ expectations in all aspects – each and every time.” The uppermost important relationship the company has fostered is that of company and client, and this mission involves the highest degree of involvement and commitment from employees, confidently led by the management team. Due to the company’s proud status as a regional contractor, LCM draws as heavily as possible from locally sourced suppliers and, when necessary, subcontractors. Thanks to longtenured relationships, the company always has consistent and reliable resources on-hand, coupled with strong communication links across all elements of its supply chain. Not only does this help in securing availability, but it also allows for an early commitment to projects, and seamless project management which is guaranteed to yield optimum results. For added peace of mind, all contracts are formally vetted in the fields of health and safety, environment, finance, quality assurance, insurance and equal opportunities. With a relentless focus on continuous improvement, The LCM Group possesses a commitment to environmental sustainability that is unparalleled, believing this to be not only fundamental to the success of the business, but a moral and ethical duty. The team is committed to adopting systems that tackle waste minimisation and ensure as much as possible can be recycled, and it is only after careful consideration that a responsible disposal process will be undertaken, done so in partnership with dedicated supply chain members and adhering to robust waste management procedures. Possessing a keen belief in the importance of giving back to the local community, The LCM Group proudly supports a host of local charities and events, sponsoring and participating in fundraisers whenever the opportunity presents itself. Recent projects undertaken in this vein include the plan to install a new pathway, seating, and statue at The National Memorial Arboretum in Staffordshire, and a sizeable donation to the iPads for Catforth Project, which aimed to raise money so that teachers and students could use the technology as part of their everyday curriculum. In addition to this expansive repertoire of construction and charitable services, prospective customers in need of maintenance also need look no further, as through LCM’s maintenance teams, 24/7/365 reactive maintenance plans are in place, as well as vital compliance and planned maintenance checks such as CP12 gas inspections, five-year fixed wiring, PAT testing, and L8 compliance chlorination. Finally, a fire management service offers all aspects of fire management and prevention services, providing customers peace of mind that LCM is there to cater to all of their needs. Additional services offered by the company in this field of property maintenance are inclusive of commercial fit-out and refurbishment, commercial drainage, commercial plumbing and heating, bespoke interiors, electrical services, joinery, roofing services, glazing services, and ground working services. Each of the above services, as well as the plethora of others provided by company, will be carried out to the highest level of skill and can be undertaken across an extensive degree of disciplines and stakeholders. As Alexander explains, “LCM Group exists to provide exceptional levels of service to each and every one of our customers, we aim to build solid, collaborative, mutually beneficial working relationships with all our clients.” This is the company’s overarching goal and has ultimately paved the way for its continued success. One notable way that this is achieved is through delivery commitment and programme certainty, thanks to reinforcement by the firm’s strong project management team, who possess a wealth of knowledge and experience and constantly review performance levels and working practices, as well striving for only the best in regard to health, environmental, and sustainable issues. To ensure continued compliance and prosperity, LCM has nurtured an internal culture of respect and altruism, while rewarding hard work and adopting a customer-centric approach. A few key areas of this approach include looking after members of the team, seeking out bright new talent to drive the organisation forward, investing in staff members through a combination of industryclass coaching and training, and continuously developing across everything that the company and team sets its mind to. Due to the nature of the work, an uncompromising focus on health and safety protocol is also necessary, and solutions are focused on internal and external matters assuring consistency across all areas of the operation. Over the past three years, The LCM Group has seen business double thanks to a combination of hard work, dedication, talent and excellence, and the target has been set to double this again in the next two years. With this comes the difficulty of guaranteeing that any growth the business achieves is both sustainable and profitable, something the team are keen to ensure so that the company can continue to deliver unparalleled value and performance. Much of the recent growth has been driven by providing national coverage to both new and existing clients. To better serve its customers and support the expanding operational structure, LCM will shortly be opening a new regional office in central London. Ultimately, the degree of brilliance shown by The LCM Group is what has resulted in its continued success, winning multiple awards and receiving customer feedback that is overwhelmingly impressive and recommendatory. As the company continues to expand exponentially, its specialist knowledge and expertise will benefit companies and clients across the UK for many years to come. In finishing Alexander is keen to take this opportunity (on behalf of Paul and the board of directors) to thank LCMs dedicated colleagues as well as much valued clients for helping LCM to win such a prestigious award. Contact Details Contact: Alexander Livesey Company: LCM Group Ltd Web Address: https://www.lcm-group.co.uk/
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