Q3 2021

40 BUILD Q3 2021 Mar21214 Wonderful Windows! Windows play such an important role in the spaces we live, offering a view outside and letting in natural light that allows us to thrive. The team from Washington Window & Glass Services specialise in this work, and achieved tremendous success in BUILD’s Home and Garden Awards 2021, where they were named Best Window Glazing & Installation Business – Washington and won the BUILD Customer Service Excellence Award 2021. We dig a little deeper to see how they did it. ased out of Rochester, WA, the team at Washington Window & Glass Services have built their name on a platform that embraces being both a small business and family run. The team’s reputation for friendly service at the highest standards has brought them universal acclaim with their clients, who range from large commercial accounts to individuals who want to make sure that their house remains a home. Washington Window & Glass Services came about when the owner, Justin Haelle, wanted to push the boundaries a little. He had spent over twenty-five years running Glass Doctor, and ensuring that it was a success, but he also felt that he could provide a better customer service experience by taking matters into his own hands. His success has proven his point. Justin is still out in the field today, doing estimates and helping with installations. He is assisted by his son, one of the firm’s main installers, and his wife who helps to manage the office. The family spirit that seeps into every aspect of Washington Window & Glass Services is part of the reason behind its incredible success. When the team at Washington Window & Glass Services gets involved in a project, what reassures their clients is their commitment to engaging with the small stuff. While some of the competition are always looking for the next big thing, the only aim of this team is to ensure that their clients walk away satisfied with a job well done. This commitment to quality doesn’t slow the team down at all, and they boast a much faster turnaround time when compared to most larger competitors. The team’s services are extensive, covering the whole range of window and glass operations. They include window installations and repairs, patio door installations and repairs, glass re-glazing, shower enclosures, mirrors, and commercial storefronts. Of course, one of the great challenges of working with glass is that disaster can strike at any moment. As such, Washington Window & Glass Services is proud to offer after hours emergency service board ups for commercial and residential customers. When you need a hand, this is the team who are always happy to provide. As a small, family run business, the challenge of Washington Window & Glass Services has always been to maintain the growth of the company. This has involved the hiring of new skilled technicians as the business has developed. Those B people who can slot into the warm and friendly atmosphere, while remaining committed to the incredible standards of customer service that are expected are rare. As a result, the team are always on the lookout for qualified new members who can bolster the team’s amazing offering. Looking ahead, the team have a bright future ahead of them. They plan to move forward with optimism. Unlike other businesses, Washington Window & Glass Services was deemed an essential service during the COVID-19 pandemic and kept its valuable employees hard at work throughout the crisis. It has offered the team the chance to really broaden its horizons. Now it is looking at the ways in which it can expand and grow in the future. The world of windows is one with great challenges, but these are always risen to with aplomb by the team at Washington Window & Glass Services. We celebrate their incredible success and look forward to seeing how they continue to service their customers to the highest standards in the future. Company: Washington Window & Glass Services Name: Kassie Haelle Email: [email protected] Web Address: www.olympiawindowrepair.com