BUILD Q3 2019

BUILD Q3 2019 18 May19015 or Simply Construction Group, success has been forged through an unprecedented degree of client-cen- tricity, recognising that the key to creating extraordinary spaces lies, fundamentally, in understanding the client. As a turn-key builder, this becomes all the more important, as they work alongside their clients to produce bespoke projects that fulfil – and exceed – the client brief, as Robert explains. “Our full turn-key solutions are comprised of design services which includes the creations of plans and structural designs through to submission to the relevant council. Once all necessary approvals are gained the project is then handed over to one of our construction teams who will bring the project to life. Each pro- ject will have a designated Project Manager to track and progress each build. For extra piece of mind, all completed projects come with a 10-year warranty and necessary certifications.” From the outset, this high standard of customer service has served to mark the firm as different from their peers, driving their enduring success in an increasingly competitive arena. Indeed, London remains a region of continuous residential development, especially when it comes to conversions, as people look at improving rather than expanding their properties. “We are the only building company in London to have a central customer service team who are on hand to help with any further questions or que- ries on client projects. They regularly spot check live construction sites as well to make sure all projects are being run well. “Ultimately, we try to hold customer care and customer service at the heart of what we do. Our customer service team are on hand to be helpful though whatever stage of the project a client is going through. This is really evident when looking through our testimoni- als as our Customer Service Manager, Marion, is frequently men- tioned. Our construction teams are briefed on making the whole process as easy and least disruptive for the clients as possible.” In addition to that, Simply Construction Group also host an innovative online client-facing dashboard: “the platform is great for monitoring and tracking key project milestones as well as invoicing and receipting payments. It also holds all important The Leader in London’s Design & Build Arena Simply Construction Group is London’s largest design and build specialist, with years of experience in the construction of loft conversions, extensions, and basement conversions through their sub-brands: Simply Loft, Simply Extend and Simply Basement. As BUILD’s ‘Most Outstanding Design & Build Specialists in London’, we were eager to find out more from the company’s Director, Robert Wood. F documentation in one place electronically so that all key construc- tion workers, architects and project managers are working to the correct documents, avoiding any mistakes from happening.” As we come to the end of the interview, Robert discusses the type of clients that the company serves. “We serve lots of different cli- ents, ranging from growing families looking to expand their homes with an extension, right through to investors or landlords looking to grow a property and their return on investment with an extra bedroom or refurbishment.” Finally, when it comes to what the year ahead has in store, Robert offers some insight into Simply Construction Group’s expansion into new markets: “2019 has seen our company expand out of London and into the Midlands! At the end of the day we love what we do and we want to be able to offer this to other parts of the country! We also have exciting news for 2020, so watch this space.” Company: Simply Construction Group Name: Robert Wood Website: Telephone: 0800 917 7571