BUILD 2020 Home And Garden Awards 22 Jan20103 amily-owned and run, Southern Charm Pools has grown into the premier pool builder in League City and across the greater Clear Lake Area. For the hardworking team, every project is unique, with the singular intention of creating a well-designed pool using the highest levels of craftsmanship. Owned and run by Chris and Beth McDaniel, these custom, in-ground, gunite swimming pools and spas are bespoke fitted to suit whatever circumstances suit the customer. This means that pools can be integrated into spaces ranging from the largest gardens to the smallest yards. Recently, the team handled the specific requirements of a pool for a highly autistic child showing their tremendous versatility. Building relationships at an early stage has proven to be the secret of success for Southern Charm Pools, bringing with it the opportunity for exceptional customer service. A focus on the customer is key to how Southern Charm Pools operates, partly thanks to the personalized approach that its team takes. A designated Customer Relations Manager advocates on the customer’s behalf to ensure that they are always happy, informed and satisfied with how a product is proceeding. With a private pool in the backyard a luxury item, the team always treat it as such applying the highest levels of care and attention to ensure it is the dream item it was always intended to be. It is because of this that communication is considered essential, with the team always talking to customers throughout the process. In-depth discussions combining what a customer wants and needs with the practical limitations and experience of the Southern Charm Pools team make all the difference in creating something that surpasses expectations. During the construction process, customers will hear from the team every single day, and when the process is complete, customers are encouraged to keep in contact if they have any questions. What Southern Charm Pools also bring to the process is a guarantee of quality. Both Chris, the owner, and Traci, the Construction Project Manager, are Genesis Certified Builders, with a commitment to ensuring that their pools meet, and usually exceed the industry standard. No corners are cut at any stage of the process, meaning that the finished project will be able to stand the test of time. In order to ensure that customers get the most possible use out of their pool, a “pool school” provides a thorough explanation of how best to tend to their pool. F Looking forward, the future of Southern Charm Pools seems bright indeed. The climate of Galveston County means that people can swim for ten months of the year, making their pools incredibly popular. This rising demand means that the business now has plans to build at least 100 pools during 2020. Changing legislation and shrinking yard space has seen more challenges arise with regards to designing and building in-ground swimming pools, but the team is taking this as an opportunity to explore new options for potential customers in the form of smaller, above-ground spas. A sense of pride permeates through every aspect of Southern Charm Pools, with a clear dedication to customer satisfaction and quality construction. It’s this clear show of commitment that allows the business to stand far above even the best of the rest. Contact Details Company: Southern Charm Pools, LLC Contact: Chris McDaniel Website : www.southerncharmpools.net Pool Contractor of the Year - Galveston County A pool is by no means a necessity, which means that when considering getting one installed, it’s important to turn to a team that understands how to provide a luxury experience. The team at Southern Charm Pools, LLC have a tremendous reputation for providing the perfect pool for any situation. Having achieved an enviable result in last year’s Home and Garden Awards, we turn to this company once again in the light of its latest accolade.