BUILD - 2019 Home And Garden Awards

Build 2019 Home And Garden Awards 48 Best for Commercial & Residential Plumbing Services - Metro Vancouver With more than eight years’ experience in the industry, Murrayville Plumbing & Heating Ltd offers a full range of services, from drainage cleaning and repair through to new construction projects. Spencer Turley from the firm provides us with an insight into how these services have helped the firm to win one of our prestigious 2019 Home & Garden Awards. “We use software that confirms appointment times with our clients, sends them a 24 hour reminder as well as the ability to see when their technician is on their way to the home or office. When the job is complete the customer is sent a brief survey and we collect information to improve our service in the future. This communicative approach helps guarantee that every client receives the level of service you can expect from Murrayville Plumbing.” As he looks to the future Spencer foresees even greater success for Mur- rayville Plumbing, with the company remaining intensely focused on client service so that it can build upon its already established reputation. “Moving forward, Murrayville Plumbing will continue to put customers first while delivering above and beyond the industry standard. We plan on devel- oping our teams’ skills through in-house training and mentorship programs to ensure that we continue to provide our clients with the first-class service and support they deserve.” aving started as a one-man operation servicing homes in Langley, today Murrayville Plumbing has ten team members working across the Lower Mainland and Fraser Valley. This ded- icated team works closely with home owners, strata managers, contractors and industrial teams to provide quality plumbing and gas services. These clients receive the highest possible standards of service, as Spencer is eager to emphasise. “Since inception, our overall mission has always been to build lasting relationships with each and every customer. With our industry being in such high demand I feel it has lost its focus on client service and we aim to rectify that. We believe communication is key and as such we meet with our customers to discuss and optimize their plans. We review budgets and schedules. Then we execute the plan around their schedule, often times in commercial and industrial this requires working evenings.” This focus on communication has helped set Murrayville Plumbing apart from its competitors, and as such Spencer is keen to explain how the company continually ensures clients feel supported and understand what is happening on their project from beginning through to completion. H Dec18121 Company: Murrayville Plumbing & Heating Ltd. Name: Spencer Turley Telephone Number: 7788886451 Web Address: Murrayville Plumbing & Heating Ltd.