Q3 2026 Bring Hotel-Level Wellness Home with Medi-Spa International Based in Crawley, West Sussex, Medi-Spa International is a family-run wellness retailer and installation specialist. The company is on a mission to help homeowners across the UK create hotel-level wellbeing at home through a selection of premium hot tubs, swim spas, and saunas, having built a remarkable reputation for offering honest advice, careful installation, and a dedicated aftercare service. Managing Director Tim Barty told us more below, as MediSpa International is named in the Design and Build Awards 2026. When Medi-Spa International was established in 2020, it was not as a large-scale corporate plan; the company found its beginnings with the Barty family’s simple frustration: too many people were spending significantly on “luxury” wellness products, only to be left confused, unsupported, or disappointed once the delivery van drove away. “We built Medi-Spa International around the opposite idea,” shared Tim. “If someone is investing in a hot tub or sauna, they deserve straight answers, proper guidance, and a team that treats their home with respect. That’s why we’ve always been hands on: helping customers choose the right setup, installing it properly, and staying available long after the handover.” When serving a new client, Medi-Spa International first takes the time to understand their objectives: how they will use the new product, where it will go, and what matters to them on a day to day basis. Many clients come to the team with a goal, such as better sleep, less stress, recovery, family time, or a home upgrade they intend to use. With this goal in mind, the team can accurately direct the customer to the product that will best meet their lifestyle. Once the product is selected, it is time for installation. The Medi-Spa International team treats installation as the main event, spending extensive time planning the installation, handling access challenges with efficiency, protecting the property, and completing a thorough handover. Clients are never left guessing when working with Medi-Spa International, instead feeling confident in their decision from day one. This client-centric service extends beyond installation. “We don’t disappear after delivery,” said Tim. “From responsive support to structured service plans, we help customers keep their system running smoothly for the long term. We are big on preventative advice too, because most problems are easier – and cheaper – to avoid than to fix.” Over time, word spread about this groundbreaking service. Medi-Spa International built a loyal base of clients at all times, from families seeking a calm space to reconnect to busy professionals looking for recovery and stress relief with no hassle and performance-focused clients who were sick of gimmicks and sought out reliability. Its unrivalled service has earned Medi-Spa International a number of glowing testimonials from its client base, who praise the company for its professionalism and expertise. One client reported: “I found Medi-Spa International online. Tim was exceptionally helpful in giving me options of whether to repair existing hot tub or get a new one. He and his team are a credit to this company and go above and beyond to make sure the job is done well. I’d highly recommend Medi-Spa International to anyone looking for a good quality hot tub with people they can trust to install it!” While another shared: “Tim and his team turned up on time, despite having over a threehour trip! The team were really helpful and professional from the get-go. Tim took the time to explain the workings of the hot tub and the chemicals. They connected the hot tub and had it up and running within the hour. All the packaging removed and disposed off prior to their departure. I would highly recommend Tim and his team’s five-star service.” Through an unwavering commitment to consistent delivery and service excellence, Medi-Spa International has grown to lead its industry. The company has made significant strides in reshaping the wellness industry, providing consumers across the country with accessible products steeped in quiet luxury without the unnecessary complexities, costs, or confusion. For its exceptional work, Medi-Spa International has been named the UK’s Best Hot Tub and Sauna Retailer 2026. “Winning this award is a real honour, because it recognises the part of the job we care most about: the experience,” Tim concluded. “We see it as a reflection of our customers’ trust and the standards our team holds themselves to every day. Looking ahead, our promise stays the same: a calm, professional buying experience – and a home wellness setup you can rely on for years to come.” Contact: Tim Barty Company: Medi-Spa International Ltd Web Address: www.medi-spa.co.uk AIM-Mar26221
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