BUILD Q2 2020

35 Q2 2020 BUILD ampShopOnline has evolved to become the market leader in connecting our customers with their perfect lighting solution. On offer is an extensive range of commercial lighting luminaires, replacement lamps, and lighting accessories stocked in our distribution centre, we also offer flexible delivery options, from, next day deliveries; timed deliveries through to large project pallet deliveries. In their most recent community project, Fiona and her team were working with St Kentigens primary school. Their challenge was to maximise pupils concentration levels, enhance the quality of the lighting and to see a reduction in their energy consumption. They conducted a detailed lighting survey, producing a detailed report area by area of their existing lighting and the product recommendation using LED panels. As part of this report, they also detailed the ideal colour temperature and produced a return on investment calculation which demonstrated a 1yr 7-month return. St Kentigens progressed with the project and we were delighted to understand that they had seen an improvement on the pupil’s concentration, the light quality was felt to be far superior to the previous lighting. The companies mission statement is a very simple one; LampShopOnline is committed to providing an exceptional customer experience. Every customer leaves happy - no matter what it takes. In order to achieve this, they provide ongoing coaching and training to all of their staff, to ensure they can offer technical advice and product guidance focusing on the customer. LampShopOnline want to work with them to identify their lighting challenges and finding the best product, support, and delivery solution to meet their individual requirements. LampShopOnline Ltd a specialist lighting distributor, stocking an extensive range of lighting products from a wide range of recognised manufacturers, we are committed to providing an exceptional customer experience. Following their recent success in BUILD’s Home and Garden Awards, we profiled the firm to discover more about one of the best online interior lighting boutiques in Yorkshire. L Casting A Light On Success Feb20560 Every project is unique and the company’s key focus is to understand the customer’s requirements and needs. This can range from the requirement for a dynamic lighting solution to reducing their energy consumption. When they have established the project drivers, they then discuss with the client the best way in which they can be supported - this can be with an onsite visit; lighting audit; or lighting design and product selection. When this is in place, they can then discuss project delivery and the flexible solutions they offer. The key to their success, as with all projects, is clear communication with the customer, ensuring that should any requirements change, the company can be fully flexible to meet the needs of the customer. LampShopOnline is a unique lighting specialist. They offer an excellent E-commerce solution and a dedicated business support team that allows them to offer a fully unique solution to each customer’s requirements. They are also ISO 9001 accredited; it gives the assurance that they can be trusted to continually monitor and improve their services. They source the right product for their customer’s requirements, and they provide tailored support services that are built whilst focusing on the customer’s experience. The lighting industry is constantly evolving with new product designs, lower wattages and the increasing flexibility of automation within business and at home. LampShopOnline, alongside every other business in the world, is currently facing the challenge of the Coronavirus, with both employee and customer safety being a primary concern. Due to this, they have faced unprecedented business challenges. However, Fiona is proud of the employees and their loyalty, commitment and flexibility to ensure impact to the customer base is minimised. The company has seen fantastic support from the customers and wish to thank them for their understanding and loyalty over these challenging times. LampShopOnline is continuing to evolve and improve their service level and solutions. They are continuing to invest in our team and technology and are currently refreshing their brand. They will continue to improve their E-commerce site, as well as expanding the knowledge that their team has and the flexibility of the service that they offer. Contact: Fiona Thomson Telephone: 0113 8876270 Web Address: www.lampshoponline.com