Home Builder Awards 2026 Best Emerging Boutique Estate Agency 2026 – Northumberland & BUILD Client Service Excellence Award 2026 Few people are as deeply connected to their work as Elizabeth Humphreys, for whom selling homes is something innate and from the heart. Elizabeth has been tied to this space since before she was 16 years old, helping her parents to sell new-build homes. Thus, Elizabeth Humprheys Homes is something she has always wanted to do, and having built a team of people equally as passionate and experienced in this space as she, Elizabeth’s estate agency is today one of Northumberland’s very best. We caught up with Elizabeth for more on what sets her team apart. In the world of real estate, experience matters. But just as important as this is great customer service, which is famously something of a mixed bag when it comes to many high-street companies and other brands. Elizabeth knows this first-hand, as she has worked for several of them over the course of her career. Whilst she has always been successful in these settings, clients have frequently told Elizabeth that, for them, she and her team are the brand – not the company they represent. Therefore, starting her own agency was the next logical step. Passionate about customer service, not penny-pinching and cutting corners, Elizabeth Humprheys Homes exists so that it may have complete freedom in serving clients how the team here think they should be served. After all, a house is the most expensive item most of her clients will ever own, and whether they are looking to sell their current one for the best price or buy their dream property, they deserve a partner who has the best knowledge of the industry and can get the job done right. Having lived in Northumberland all her life and been involved in property from a young age, Elizabeth knows what success looks like in this space. She has taken two companies in the area with almost no presence and developed them into some of the highest performing in the region, a feat achieved by her comprehensive approach to property services. Elizabeth Humprheys Homes embodies this, with its team offering a highquality service to local sellers and buyers from right across the world. As a team, we are very proud of our customer service and sales record. We try at all times to provide a friendly but informative and professional service, remembering this is one of the most stressful times in our clients’ lives.” Taking us through her company’s approach to selling a property in detail, Elizabeth explained how the process begins with either her or colleague Demi visiting the property to discuss presentation and staging, adding anything simple that might boost value before the listing goes live. The aim is always to achieve the best possible price for a home in the best timeframe, and this is seen through the team leveraging their experience to talk a client through the process of ‘wowing’ buyers. This starts online, just like all first viewings. The digital-first nature of the real estate industry today makes great photography a must in selling a property, and this is why Elizabeth Humprheys Homes usually uses a professional photographer to capture flattering images of a home, but it can manage the photography in-house if a quicker turnaround is required. Similarly, its digital floorplans are created by the innovative technology used by Giraffe360, meaning they are highly accurate and perfect for showcasing both the property and its surroundings. All of this is just the beginning, as the agency also offers virtual, 360-degree tours allowing a prospective buyer to tour a property without having to step foot in it. These services are all bolstered by the team listing properties on prime sites such as Rightmove, Zoopla, and On the Market (as well as its website and social media) ensuring that every property it sells reaches as many eyes as possible. Clients can then manage their house sale through the access they are provided to a dedicated client portal, which is part of the agency’s CRM system. Such a rigorous focus on technology does not, however, sacrifice on the human-first service Elizabeth Humphreys Homes is known for, with the agency’s primary focus being preserving its status as a small, local, friendly, familyoriented company. Even with plans to expand and cover more areas and house sales across Northumberland, its commitment to this remains unwavering, and it is such dedication that has resulted in the company being recognised with a duo of well-deserved awards within this programme. More on its full range of Northumberland property services can be found below. Contact: Elizabeth Humphreys Company: Elizabeth Humphreys Homes Web Address: https://www.eh-homes.co.uk/
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