BUILD Facilities Management Awards 2025 Most Trusted Commercial Cleaning & Maintenance Services Company 2025 – Southern England & BUILD Excellence Award for Heritage Cleaning Services 2025 Behind every awe-inspiring museum and heritage site lies a dedicated cleaning team ensuring that history is never dulled by dust. In the specialised world of cultural and heritage cleaning, precision is just as important as pristineness itself – from safeguarding delicate materials to maintaining perfectly clean galleries without disturbing precious artworks and artefacts, this sector operates with a masterful blend of technical skills and unfaltering commitment. Leading this field is Total Support Services, providing specially trained teams of professionals to a wide range of prestigious premises. Commercial Director Amy Cookson told us more. Founded with a commitment to service excellence, Total Support Services is a leading provider of cleaning and soft services, with a distinct specialism in heritage and cultural environments. It provides a comprehensive suite of services, including daily cleaning, deep and specialist cleaning, conservation cleaning of artefacts, high-level and window cleaning, pest control, hygiene and washroom services, grounds maintenance, waste management, event support, and portering. Over three decades, Total Support Services has built a prestigious reputation for delivering high quality, customer-focused, and cost-effective cleaning solutions to some of the UK’s most iconic institutions. Total Support Services takes a tailored approach to each client it serves, ensuring its operations remain respectful to the environments it works in – particularly where conservation and public engagement are central components of its clients’ missions. Its clients span a wide range of sectors, with a significant focus on museums, galleries, royal estate, and historical sites. Total Support Services proudly works in close partnership with institutions such as the Victoria and Albert Museum, Historic Royal Palaces, the Royal Household, and the National History Museum among many others. Within the broader space of facilities management, Total Support Services focuses specifically on cleaning and soft services. Over the last 12 years, the company has built upon its heritage and cultural specialism – a niche that has been shaped by its longstanding partnerships with museums, royal palaces, and galleries, where the need for high standards, conservation awareness, and public-facing professionalism is critical. Awarded the BUILD Excellence Award for Heritage Cleaning Services 2025, this expert focus directly aligns with Total Support Services’ values and allows it to serve a highly specialised segment of the cleaning and soft services market where trust, discretion, and attention to detail are paramount. “We are not a generalist cleaning and soft services company; we are a trusted partner to some of the UK’s most iconic institutions, providing bespoke solutions tailored to historic, high-footfall, and conservation sensitive environments,” Amy told us. “We are the only contractors to clean all four Tate sites daily, and we continue to expand this unique niche – recently being awarded new contracts in 2025 for the National Galleries of Scotland as well as being re-awarded with the National Army Museum – after being awarded in 2020 previously – in addition to the contract commencing in 2024 with the Design Museum. This all adds to our already distinguished portfolio. Furthermore, we have just been notified of the re-award of Natural History Museum contract, with the contract commencing in November 2025 for 5 years.” Recently, Total Support Services completed an exciting project with the Victoria and Albert Museum, supporting the opening of its groundbreaking new site – the V&A East Storehouse, which officially opened to the public on 31st May 2025. This unique museum encourages visitors to explore more than half a million creative works brought from across the globe in an immersive, behind-the-scenes format. The project’s success builds upon a long-standing relationship Total Support Services has nurtured with the Victoria and Albert Museum since 2013, with contract extensions in place to include V&A East and V&A East Storehouse. “Preparing a site of this scale and complexity for public opening presented significant logistical and operational challenges," Amy recalled. “Working in close collaboration with the museum team, we developed tailored cleaning schedules, recruited and trained a dedicated workforce, and implemented conservation-safe cleaning methods that meet the highest standards. Our role went beyond traditional cleaning and soft services – it was about being a trusted partner in ensuring the visitor experience was worldclass from day one.” Total Support Services saw another success in the re-award of its contracts with the Royal Household and Historic Royal Palaces in 2025 – a testament to the company’s continued commitment to delivering excellence to the UK’s most prestigious and high-security sites. The sense of trust that such prestigious institutions place within Total Support Services – especially within the heritage and cultural sector, where standards exacting and reputations are on the line – is a deep sense of pride for the company. These re-awarded contracts do not only speak to Total Support Services’ consistent delivery, innovation, and client-focused ethos, but also its rightful title of Southern England’s Most Trusted Commercial Cleaning and Maintenance Services Company 2025. Contact: Amy Cookson Company: Total Support Services Ltd Web Address: https://tss-uk.com Total Support Services Ltd
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