BUILD Facilities Management Awards 2025 United Drains covers the full spectrum of drainage and plumbing needs, including emergency callouts, CCTV drain surveys, drain repairs and relining, high-pressure water jetting, grease trap maintenance, and planned preventative maintenance. Whether a client is dealing with an urgent blockage or requiring a longterm drainage strategy, the United Drains team is on hand 24/7 to keep things flowing smoothly. We heard more from Aaron Clark, Director of United Drains. Based in Ongar, United Drains is a specialist commercial drainage and plumbing company working across England and Wales. Providing fast, reliable, and cost-effective solutions, the company works with a wide range of clients, from facilities management firms and local authorities to property managers, schools, care homes, retail chains, and industrial sites. Across these industries, United Drains focuses on building trusted relationships, delivering minimal fuss, clear communication, and a genuine commitment to keeping its clients’ sites safe, compliant, and operational. Within the realm of facilities management, United Drains firmly focuses on commercial draining and plumbing, specifically reactive support and planned preventative maintenance for multi-site portfolios. Since its inception, the company has built a reputation as a reliable partner for facilities and estates teams seeking fast response times, transparent reporting, and the peace of mind that comes with knowing their drainage systems are being properly maintained. “This specialism wasn’t an accident, it came directly from our team’s experience with the tools and in the field,” Holly told us. “Many of us have worked in and around facilities management for years, and we saw first hand the frustrations that come with poor communication, missed SLAs, and short-term fixes. We knew there was a better way; one built on trust, flexibility, and a deeper understanding of how FM contracts actually work on the ground. We chose to focus on this area because that’s where we can make the biggest impact. FM professionals are under constant pressure to deliver results with limited resources, so our job is to take drainage off their list of worries.” In a competitive industry, reliability can be a challenge – with promises often easy to make, but not so simple to keep. This is where United Drains stands out, consistently delivering on reliability, communication, and consistency. United Drains is not just another contractor; it is a partner that FM teams can trust to help them stay compliant, avoid costly disruptions, and protect the reputation of the sites they manage. The company truly shines for its ability to align with the needs of its facilities managers. United Drains understands the pressure they are under to keep sites safe, compliant, and operational – often with limited time and budget. In direct response, the company has structured its service model around solving their real world problems: providing 24/7 availability, detailed job reporting, transparent pricing, and engineers who know how to work professionally across commercial premises. United Drains is driven by a tight-knit team where everyone plays their part, from the engineers out on sites to the office staff keeping everything running behind the scenes. The company understands that delivering exceptional service begins with establishing a strong, positive team environment. To this end, United Drains has worked hard to build a culture in which everyone feels valued and supported, with fair pay, open communication, and continual investment into training and development so that everyone has the tools to do their job well. “No one is just a number here at United Drains; we all contribute to the reputation and success of the business,” said Holly. “One of the key things that keeps our culture strong is shared pride in what we do. We know that when we unblock a drain or prevent a major issue through PPM, it might seem small but for the client it can be the difference between business as usual and a full blown crisis. That mindset drives us every day. At the end of the day, we are proud to be a company that people can count on and we never take that for granted.” At United Drains, everything is rooted in honesty, responsiveness, and accountability. These values drive all that the company does – from emergency drain clearances to long-term maintenance contracts. Renowned for cutting no corners, avoiding overcomplexity, and never losing sight of what the client actually needs, United Drains has undoubtedly earned the title of England’s Drainage Company of the Year 2025. Contact: Aaron Clark Company: United Drains Phone: 0203 637 6688 Web Address: https://uniteddrains.co.uk Drainage Company of the Year 2025 – England
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