BUILD Construction & Engineering Awards 2020 54 stablished in 2014, Eiken Contracting Services is a Scottish construction and refurbishment company, specialising in the commercial marketplace and boasting exceptional skills in the industrial sector. From minor works to complete renovations, Eiken takes pride in creating spaces that are beautiful and functional and always delivered on time and on budget. Eiken’s unwavering commitment to this guarantee is what has seen exceptional client retention of 98% and growing. Founder Iain du Pon began Eiken after almost a decade working for a number of companies as a contractor in maintenance and facilities management, realising the need for improvement in two primary areas. First, he wanted to prioritise the adoption of a maintenance contracting mindset, which meant taking an approach that ensured every job was done right first time. This stopped maintenance contractors having to come back and fix preventable errors further down the line. Problems and errors in construction are always likely, but Eiken is committed to a fuss-free process that ensures effectivity. The Eiken team does not just present problems for their clients; they make them aware of the issue whilst simultaneously providing a solution. This same hands-on, transparent approach applies to Eiken’s low costs, the management of their staff and their client relationships. Best Commercial Refurbishment & Construction Company - Scotland Since 2014, Eiken Contract Services has taken a new approach to delivering construction and refurbishment projects across Scotland. Founder and Owner, Iain du Pon, leads his team to create a more family-oriented business that provides a supportive, welcoming environment for staff, clients and friends of Eiken. However, the friendly nature of the organisation does not mean that it is lacking in professionalism or expertise, as we discovered when putting together our profile of Eiken. E Sep20388 The latter is Eiken’s second priority. A business can be slick and professional without being unfriendly and so Iain set out to create a more family-oriented business that enabled an effective work-life balance and contributed to a fun, welcoming workplace. The safety and wellbeing of the staff is of paramount importance and promotes an enthusiastic and invested team who pull together to accomplish even the most complex tasks. Eiken’s family philosophy encompasses clients and friends of the business, such as Eiken’s ‘adopted’ daughter, Amiee Pollard, the Scottish athlete who is doing her family and Eiken proud in competing with the Scottish karate team as she pursues future world titles. This affection extends to Eiken’s clients, who feel increasingly like friends given the high customer retention. Eiken really understands what a client looks for in a construction project and is therefore conscientious in their site assessments and project management to ensure the clients’ specifications are carried out. A multidisciplinary team, Eiken is able to integrate their knowledge to work backwards from a projected outcome and therefore set out a clear structure which facilitates budget setting in the initial stages of a project. This allows clients to make informed decisions and stay in control, resulting in satisfaction at the completion of every project. The global pandemic may have curtailed the exciting plans Eiken had at the beginning of the year, but the firm has still managed to engage in some major projects. Having recently concluded a challenging sixth-floor refurbishment of a live building on Princes Street, Edinburgh, Eiken is now undertaking the refurbishment of a retail park in Renfrew that will include four, fully refurbished units of approximately 4500m2. Meanwhile, Eiken is involved in a series of smaller works, including a project for the Paint Shed team, which will comprise of the conversion of their stores into new, click-and-collect shops as well as the creation of new store openings across Scotland and the North of England. It may still be an uncertain period for businesses such as Eiken, but the firm is not to be deterred. Thanks to the Eiken family and its devotion to creating buildings that stand the test of time, Eiken can undoubtedly look forward to many more prosperous years ahead. Contact: Iain du Pon Company: Eiken Contract Services Web Address: www.eikencs.com
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