37 Construction & Engineering Awards 2020 BUILD Best Facilities Management Company 2020 - UK ased in Gloucestershire, Lektek Ltd is a family-run provider of Facilities Management to domestic, commercial and industrial clients throughout the UK. Complete with a service and maintenance division, Lektek is able to help whether a client needs one item fixed or full-service requirements managed. A professional and reliable business, Lektek boasts technical skills and experience across a vast spectrum of service areas, and is therefore able to provide services in installations, repairs, enhancements, inspections and testing with Part P approval for domestic clients, and lighting, electrical and data installations, inspections and testing including PAT testing for their commercial and industrial clients. The Lektek team is also proficient in refrigeration, heating and fire protection services. This extensive industry knowledge is integrated with the unparalleled customer care expected of a family-run business. According to Matt Long, who manages Lektek alongside Angie Long, Lektek values its relationship with all customers, regardless of the size of their project. “We care and always respect our customers as individuals which is the way it should be. I insist that we are reliable and see things from the customer’s point of view. Integrity is important to us which means we must always be prepared to offer honest and open advice and be fair in terms of our charges.” Accordingly, Lektek prioritises communication with its clients from the initial query all the way up to the project’s completion. Each client has a dedicated project manager to guide them through the process, establishing the client’s specifications and considering how Lektek can achieve the desired outcomes, whilst always strictly adhering to the client’s budget. It is this communication-centred approach that has earnt Lektek its five-star reputation, as it ensures client’s always have someone to talk to and address the queries to throughout the project, reassuring them that their project has their Lektek representative’s undivided attention. As a result, Lektek is able to guarantee projects are completed on time and on budget. However, Lektek has faced its fair share of challenges, not least in the form of the Covid-19 pandemic. Lektek operates with a large services office provider across the country which, while opening up an abundance of opportunities for the firm, also means that Lektek staff are able to work on projects all over the country. To facilitate this, Lektek has built new systems to ensure the variety of work presented by clients is always managed correctly and in a timely manner and the Lektek staff have adopted these systems seamlessly. Matt and Angie take great pride in their team for continuing to deliver the very best business to clients all across the country, even under the unusual circumstances we are all operating under as a result of Covid-19. Ensuring that Lektek and its team did not rest on its laurels throughout lockdown meant that the firm has bounced back, and even recruited four new team members in the last two months. Having remained on the ball during the lull in business activity, Lektek is now looking forward to a busy and exciting future. Having just completed a large goods lift installation project, Lektek is now looking ahead to projects such as full LED conversions in office blocks and large commercial roofing installations. The company’s success at the BUILD Construction and Engineering awards 2020 has been a terrific acknowledgement of the hard work of Matt, Angie and their team at Lektek over the years. However, this is not being used as an excuse by any of them to kick back and relax. Instead, Matt says, “this doesn’t mean we rest on our success but push further and harder to achieve even more great things.” We’re looking forward to seeing these great things come to fruition. Contact: Matt Long Company: Lektek Ltd Web Address: www.lektek.co.uk B Lektek is a facilities management provider that has the core values of a family-run business and the ambition of a progressive organisation in equal balance. The result is a professional firm that takes a customer-centric approach to delivering exceptional services that earns Lektek positive feedback time after time. We spoke to Matt Long, one half of the founding team of Lektek, to find out more. Aug20348
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