9 2018 Construction & Engineering Awards Build maximum quality is delivered in every new home across each of the firm’s developments. Quality is the firm’s watchword, and every member of its dedicated team works hard to ensure that every aspect of every development is truly perfect. Thanks to this innovative, end-user focused approach, the quality features homeowners desire are standard by design in a Taggart Home. These features constitute to thousands of pounds worth of extras at no extra charge to the customer, which is why they always value their Taggart home. This unique ‘everything included’ approach is complimented by a competent in-house sales and mortgage team offering unprecedented value and services for each of the firm’s customers. By offering a free independent advice service in-house, the firm is able to support its clients even further and reduce the administration required to buy one of its properties. Additionally, by harnessing its bulk purchasing power, Taggart have increased the quality of building materials it uses on its homes, whilst simultaneously lowering costs, allowing it to deliver greater value to the customer. All the firm’s homes are built to the highest specification with the most modern technologies combined with reliable, traditional craftsmanship. Each of its designs fit the style of each development seamlessly, whilst at the same time embodying an individuality which makes them highly attractive to potential buyers. From kitchens to carpets to ironmongery, every element of their homes is made to the highest possible standard with the greatest attention to detail throughout. This client focus throughout the process of creating, and buying a home, is clearly visible both in the firm’s approach to homebuilding and sales, and in its website and online presences. The company offers its potential homeowners the chance to take virtual tours of its properties online, and browse from a range of videos held in its online library, so that they can learn more about Taggart and the services it offers before they even contact them. Once a customer completes a sale, they are designated a dedicated Customer Care Manager for two years after they move in to their home. Using a digital app, residents can log any issues and are dealt with, within 24 hours of doing so. The Customer Care team will liaise with them and with the contractors who will deal with and resolve the issue in quick time. This has proven to be an excellent tool for customer satisfaction, with the firm. Alongside full home building, Taggart also offers its homeowners the chance to add a unique feature onto their new home. The Orangery was a 16th century Italian invention which became popular throughout stately European homes for the next 300 years. The dedicated building or rooms at the time were often heated during the winter by wood-burning stoves to protect citrus fruit trees during the winter. They went from a practical use to a symbol of prestige and wealth. This classical construction of orangeries made their way from Padua, Italy (1545) to some of the most prestigious addresses including Kensington Palace and Kew Botanical Gardens in London (both 1761). Today, the classical construction, which has already undergone hundreds of years of change, has been designed for modern living by the Designer Builder Michael Taggart. Modern under-floor heating may well have replaced the wood-burning stoves for winter use, but the principles of luxury living from three centuries remain. Each of Taggart’s orangeries is individually built and designed to fit perfectly into the clients’ home, adding a luxury room of distinction to their property. As a dining area added to a kitchen, or as a standalone chill-out area, the Orangery is a timeless luxury made affordable. By adding significant value to any home, these purpose- built structures practically pay for themselves, and are the perfect way for homeowners to maximise their property’s potential. Thanks to this combination of client satisfaction and forward- thinking, Taggart has achieved incredible success over the nearly 30 years that it has been in business, and as the future stretches in front of it the firm will continue to approach every project with the same dedication and precision that it has previously.