Build 2017 Facilities Management Awards

Build 2017 Facilities Management Awards 24 stablished in 1850, Pilgrim Payne has evolved over the years to become a leader in the field of textile cleaning and soft furnishing care. The company offers a wide range of services that include specialist curtain, carpet, upholstery and rug cleaning and restoration as well as actually making quality curtaining and window dressings along with re-upholstery and new furniture manufacture. Ancillary services include flame retarding of fabrics and application of carpet and fabric protector to help keep textiles looking their best. Graham outlines the firm’s service offering in greater detail and highlights the secrets behind its success. “Over the years, we have carried out works for City Livery Halls, deluxe Hotels, Embassies and Public buildings. We have offered our services both direct to the client and via Contract cleaning companies when specialist knowledge and expertise is required by Facilities Managers. Our status within our chosen markets is built upon a long and successful history of listening to clients and being guided by their needs and fulfilling their requirements, and as such this is our constant focus. “Fundamentally, at Pilgrim Payne, the secret of our success is based on high levels of service and in-house knowledge of our chosen field. Staff commitment is also essential to the delivery of the quality for which we are famous.” Although staff are vital to the success of the firm, their retention poses the biggest challenge to Pilgrim Payne, as Graham highlights. “The biggest challenge facing Facilities management in the current climate is finding and retaining quality staff. Improved I.T. and mechanisation are all very well but in the end customer delight is delivered by our people. As such, we work hard to provide them with a supportive working environment. Our company culture is based around the Japanese theory of Kaisen, or continuous improvement. It is essential to ensure that staff buy in to this philosophy in order to deliver quality results.” Ultimately, Pilgrim Payne has enjoyed another successful year in 2017 and looks forward to always building on the success of the past by embracing the opportunities and challenges of the future. Best Upholstery Cleaning Specialists - South East England & Excellence Award for Fine Carpet Cleaning Services - South East England Drawing on more than 166 years’ experience, Pilgrim Payne is a dedicated specialist cleaner of soft furnishings with a reputation for excellence. We caught up with Graham Doyle to explore the secrets behind the firm’s exceptional longevity and success. E FM170001 Company: Pilgrim Payne & Co Ltd Contact: Graham Doyle Contact Email: [email protected] Address: Units 12 13 14 Wharfside, Rosemont Road, Wembley, HA0 4PE, UK Phone: 2084535350 Website: