Build Facilities Management Awards 2016

2016 Facilities Management Awards Build 47 ilgrim Payne & Co service a wide range of clients, ranging from private clients in semi-detached houses to the Royal house- holds. The firm boasts expertise and equipment that others cannot, something of which Graham is incredibly proud. “A number of years ago, we commissioned two large, state of the art, curtain cleaning machines, in order to be able to more effectively service our clients. We did not just order these cleaning machines, we sent over our Production Manager to oversee the making of these, to make sure that the machines were exactly to our specifications.” “We pride ourselves on our efficiency and professionalism, and ensure that all our clients receive the highest level of customer service, and that each customer is left delighted with the service they have received from us. Our customers do not come to us because they are looking for a company to do a good job; they come to us because they are looking for a company to do an excellent job. At the end of every job our clients are asked to offer their feedback to our managerial team before the Technician departs, so that we are always able to maintain the highest work standards. No other company offers such attention to quality.” “When we are required to carry out work onsite, at a residential or com- mercial property, we are always careful to respect our client’s privacy and confidentiality. All of our staff take extreme care when cleaning and restoring items - we are incredibly thorough in this area. If a set of curtains is to be taken off site to be cleaned, we will measure the distance between the bot- tom of the curtain and the floor, and will measure this again upon returning the curtains. This is to ensure that there has been no shrinkage throughout the cleaning process. There are not many other companies who would com- mit to that level of scrutiny in their processes. Service is our success.” Pilgrim Payne & Co has a proven track record of excellence, and an un- beatable heritage that means they can guarantee results; and the firm does not charge over the odds for this incredible service. The firm’s clients often note how inexpensive the service is when compared to the quality that is achieved, and this is how the firm has achieved such momentous success. They are rightly regarded as the benchmark for their sphere of business. Their service offering is complemented by making and supply of new cur- tains and upholstered furniture. Pilgrim Payne & Co Ltd Best Soft Furnishing Care - South East England Pilgrim Payne & Co have been specialists in soft furnishing care for over 165 years, and have an excellent reputation as specialist cleaners of soft furnishings. The company was founded in 1850, when Mr Pilgrim and Mr Payne began dry cleaning clothes, something they no longer undertake; the firm has now expanded their service offering considerably to now include curtain cleaning, carpet cleaning, upholstery cleaning, curtain making, re-upholstery, furniture making and the cleaning and restoration of rugs and tapestries. Graham Doyle told us more about the services. P FM160033 Company: Pilgrim Payne & Co Ltd Name: Graham Doyle Web Address: Email: [email protected] Telephone: 020 8453 5350 Address: Units 12, 13 & 14 Wharfside Rosemont Road, Wembley, HA0 4PE