39 2016 Facilities Management Awards Build Delivering Sustainability Sustainability and CSR lies at the heart of GreenZone’s philosophy and is reflected in each and every one of our operational programmes. We aim to achieve new benchmarks in sustainability, inspire behavioural change and minimise the environmental impact of our operations. We are committed to not only minimising the use of the planet’s resources, but to ensure that in every business activity and customer based operation, we leave a positive and beneficial legacy. At GreenZone, we believe that being green is not just a bolt on to our busi- ness; it’s how we do business. We aim to demonstrate that this is a tangible, auditable and reportable approach through a set of innovative third party accreditations. We are proud of what we have accomplished to date with our environmentally friendly solutions that respond to the ‘environmental conscience’ of today’s ethically minded business owners. We welcome the op- portunity to work with our clients to minimise their impact on the environment by using our most up-to-date, cost effective, environmentally friendly products, chemicals and processes. Our People, Our Greatest Asset GreenZone recognises that our most important asset is our staff and we never forget it is they who are at the forefront of service delivery; their skills and attitude define the GreenZone service. Quality service starts with the quality of our staff. GreenZone is only as successful as our team members make us. Success depends ultimately on the qualities of our people – their commitment, energy, imagination and persistence. • All of our colleagues are paid above the National Minimum Wage and where possible in-line with the Living Wage. • They receive the most up-to-date and safe equipment and the highest level of sustainable ecologically friendly chemicals to work with. • All new team members receive both on-the-job and off-site training, which is led by our in-house BICSc Approved Trainer and Assessor. • We are delighted to be an accredited Investor in People; recognising the investment, pastoral care, recognition, career advancement and genuine care that we offer our biggest asset; our staff. Our Systems The use of IT is integral to our service delivery model and the intention to use these tools to measure performance against set targets, analysing the results and using the outcomes as input to future target setting thus creating a virtu- ous performance improvement circle. We have built a solid platform of back office systems and internal processes that support us in monitoring our contracts and allow us to concentrate on delivering an exemplary service. These systems and processes self-monitor quality and automatically report any service issues. This happens in real time and underpins the quality culture GreenZone is known for, meaning our onsite staff can focus their efforts on service delivery.