Build Facilities Management Awards 2016

Build 2016 Facilities Management Awards 14 FL Building Solutions are a specialist in providing on-going maintenance solutions in business-critical scenarios. The team of skilled engineers and technicians employed at the firm are highly proficient in operating and maintaining complex and intelligent HVAC and M&E Maintenance. HFL offer a wide range of services, including planned preventative maintenance (PPM), mechanical and electrical maintenance, lighting and power, air conditioning systems, heating and ventilation, building management systems, energy control management, plumbing and public services, minor and major project works, a 24/7 help desk facility, energy monitoring and management. The account management structure at HFL seeks to ensure that the firm keep their focus entirely on meeting targets and managing to agreed work plans, with a top down structure which places accountability at each and every level. Any problems that are reported are escalated in the appropri- ate way, to ensure that a speedy and satisfactory resolution is found. With regular scheduled meetings held for each of their customer contracts, the chance for error is minimised and overall quality of the firm’s work is raised. HFL are enormously proud to have won this award, and the team believe that this is down to their reliability and their ability to continually meet and exceed expectations. The firm believe that their familiarisation with their customers’ individual systems is important, so they strive to supply dedicated engineers who ensure a rapid response and continuity, with the aim and ability to make the building more efficient, aligned with a strong customer focus. To underline their commitment to technology and customer requirements, HFL has invested significantly in a new CAFM system, Maximo. Maximo pro- vides a real-time interface between the office system and mobile operatives, allowing job data to be gathered quickly and efficiently, including signatures and forms. The system allows real-time visibility of commercial and H&S compliance, alongside the management of SLA risk and the measurement of SLA fulfilment. This allows for the highlighting of exceptions at an early enough stage to allow corrective action to be taken, and the logging of these issues prevents the reoccurrence of such problems through scheduling. Maximo also helps to improve return on assets, decreases costs and risk, in- creases productivity, and allows for the control and automation of asset and business service processes. Increasing asset service delivery responsiveness and revenue and allowing for the documenting and management of regula- tory compliance efforts results in the lowering of the total cost of ownership, which makes the system incredibly useful for HFL. It is not only the ability and expertise of the staff at HFL Building Solutions that confirms their success. It is also about how they work together as a team. With a flat management structure and an open door policy, each de- partment liaises with the others to ensure that all requirements are met, that the most appropriate resources are deployed, and, most importantly, that their customers are more than satisfied with the service that they receive from the firm. HFL now offer their quality service on a project by project basis. Whilst many of the firm’s customers like to engage their services on a contractual basis, others have projects which need to be undertaken by highly qualified engineers, but do not have a longer term requirement. HFL are now able to satisfy those needs, by providing engineering resources where and when required, thus ensuring that projects are completed to time and to budget. Best Building Maintenance Company - Northern England HFL Building Solutions is one of the UK’s foremost building services companies. The firm have an enviable reputation for the reliable delivery of both cost and energy efficient building management, plus operational and technical solutions for businesses of all shapes and sizes; from retail parks to leisure complexes, educational establishments and commercial properties. H FM160050 Company: HFL Building Solutions Web Address: Address: Freeman House, Oldham Street, Denton, Manchester M34 3SU Telephone: 0844 980 2218