Build Facilities Management Awards 2016

Build 2016 Facilities Management Awards 12 ith over 30 years’ experience of providing a top quality service, Ho- telcare services over 200 hotels nationwide, cleaning over 30,000 rooms per day, all using environmentally friendly practices. We are able to supply a wide range of staff including Room attendants, Housekeepers, Public Area Cleaners, Linen Porters, Porters and more. All staff are supervised and each location has a separate management team who are ISO accredited. Hotelcare’s commitment is to providing a professional service carried out by thoroughly trained staff. This dedication has led to building long-standing relationships with many of the top hotel chains and brands as well as individual hotels and privately owned chains and franchises. These relationships with clients has allowed the firm to nurture successful working partnerships, and working towards becoming a natural extension to the in-house team, as Daniel explains. “Here at Hotelcare we manage housekeeping and other back of house services to hotel groups which range from small independent hotels to international hotel chains. We operate to the highest standards by setting clear SLAs with our clients and providing a housekeeping team who benefit from bespoke training and working practices developed by our in-house specialists. “Our mission is to be the supplier of choice for our clients and their guests, and as such we offer care, innovation and quality across every service we provide. We are fully committed to providing quality services and are constantly working towards improved efficiency within our practices. Our ISO 9001 accreditation, demonstrates the quality of our management systems. Quality control is something we take pride in and reviews are carried out periodically together with client questionnaires and spot checks. “The environment is also a core focus, and as such we have several proce- dures in place to ensure we uphold our environmental credentials. Hotelcare hold Environmental accreditation ISO 14001 and all Hotelcare’s suppliers are ISO 14001 accredited.” As the hotel industry continues to grow the demand for firms such as Hotelcare continues to grow; however, the industry remains highly competitive and therefore Daniel describes the techniques his company use to differentiate themselves from the competition. “Here at Hotelcare we differentiate ourselves by striving for continuous improvement across all activities and not being afraid to make changes. Recent innovations include our integrated, recruitment, back office, time and attendance, payroll and admin system which we developed ourselves and allows us to monitor the performance of sites and individuals. It also allows us to analyse our results and focus resources where they are most needed, thereby streamlining our operations. “In addition, we also aim to be the employer of choice in order to attract the very best talent on the market to our firm. As such our internal culture is focused around engaging our teams by encouraging them to contribute, make suggestions and challenge perceived perspectives. Fundamentally we are creating career paths and not just providing jobs, and we support this through extensive learning and development at all levels.” Within the wider hotel cleaning market Daniel foresees increased interest in outsourcing as hotel companies re-structure and look towards reducing operating costs, and as such his firm will be seeking to grow and expand in order to meet this demand. “Moving forward we will continue to grow the business by expanding relationships with existing relationships and forming partnerships with new clients. In addition, we want to be seen as a great place for our employees to work in order to overcome the skills shortage which we are seeing across the industry and which will continue to impact on businesses such as ours for many years to come. Despite this challenge we are committed to continuing to support our clients and are excited about the developments that the future will bring.” Best Hotel Support Services Company - South England Hotelcare is the UK’s leading hotel support services company, providing the hospitality industry with top rated services and staff from Room attendants to Executive housekeepers. We invited Daniel Boshier to tell us more about the firm and how it has come to achieve its market leading position. W FM160004 Company: Hotelcare Web Address: Address: 4th Floor, 29-35 West Ham Lane, Stratford, London, E15 4PH Telephone: +44 (0) 20 3019 2324